Refund Policy
Refund Policy
Our commitment
At {{ shop.name }}, your satisfaction matters to us. If you run into an issue with your order, our customer service team is here to help find a solution as quickly as possible.
Final sale items
Sale items are final sale and are not eligible for returns, refunds, or exchanges. Only full-price items are eligible for a refund, subject to the conditions in our Return Policy.
Refund timing
Once a return is accepted and the item has been received and inspected, your refund is issued to the original payment method used for the order.
How long it takes to appear in your account can vary depending on your bank.
Damaged or defective items
If your item arrives damaged or defective, contact us as soon as possible at:
Please include your order number and photos of the product and its packaging so we can review your request.
Depending on the situation, we may offer:
- a replacement;
- a refund;
- another solution suited to your situation.
Return conditions
To be eligible for a refund, an item must be returned in the condition described in our Return Policy. Items that have been used, damaged after receipt, or that don't meet the return conditions may be excluded from a refund. Full conditions are detailed in our Return Policy.
Late or missing refunds
If you've received a refund confirmation but don't see it in your account yet, please check with your bank first, as processing times can vary.
If you still can't locate it, contact us at karimfactory8@gmail.com with your order number and we'll help.